Fiido Return & Refund Policy
At Fiido, we stand behind the quality of our electric bikes and sports gear. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery provided it is in original, unused condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the product in its original packaging, including all batteries, chargers, manuals, and promotional components.
Ship to Fiido
Affix the provided shipping label and drop the package off at an authorized carrier location; please retain your tracking receipt.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing